1, the service concept
On service to win customers, reputation is built up little by little by the service should be subtle to start with.
2, service objectives
Zero-defect products, services, zero trouble, customer complaints to zero, from the start with the design, from the details start to satisfaction.
3, service commitments (four of five full-care services)
"4 All":
The entire process: from pre-sales consulting to sales in the promotion, delivery, installation and commissioning, to after-sales guidance, a return visit, the whole process of maintenance.
Full: service network throughout the country, regardless of the client's home where services can be enjoyed bit by bit.
Wholeheartedly: the position of standing on a user, an open mind to listen, try to meet the requirements, carefully cleaning the site, declined any gift.
"Five care": expert advice, public monitoring, complaint management, active tracking, the user Sharon.
4 service program
Contact with clients - Products - Know Your Customer case - to submit their design program - program consultation - to reach an agreement - signed a contract - Engineering - Construction and installation - commissioning - acceptance - after-sales service
5, service specification
Pre-sale services: to provide detailed product information, providing customer satisfaction design,
Sale of services: to ensure that the customer specifically asked to be no clear answer.